Refund policy

By placing an order with Bryxo, you agree to the terms outlined below. This policy applies to all orders shipped within the United States.

Return Window
Return requests must be made within 30 days of delivery. Items must be unused, unworn, and returned in original condition with all tags attached and original packaging included. Products showing signs of use, damage, or alteration do not qualify for return.

How to Request a Return
To start a return, please contact us with your order details and the reason for return. If approved, you will receive return instructions. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please reach out to us as soon as possible after delivery. We will review the issue and provide a proper resolution based on eligibility.

Exchanges
Exchanges are only offered for defective or incorrect items. Exchanges for change of mind purchases are not accepted. Requests must be sent by email with the order number and a description of the issue.

Restocking Fees
Bryxo does not charge any restocking fees on approved returns.

Refunds
Once the returned item is received and inspected, you will be notified by email regarding the status of your refund. Approved refunds are issued to the original payment method used during checkout. Processing time depends on the payment provider and may take 5–7 business days after approval. Items that do not meet return requirements may not receive a refund.

Discounts and Promotions
All discounts and promotional offers must be applied at checkout. Refunds will not be given for promotions that were missed, unused, or expired.

Customer Support
If you have any questions or need assistance, please contact us using the details below.

Email: support@bryxo.store
Phone: +1 (815) 620-8034
Address: 2212 Parmele St, Rockford, Illinois 61104, United States